Customer Service
The Customer Service training series is a 4 hour blended learning experience designed to empower employees with vital competencies for excelling in meeting the needs of both internal and external customers at Florida State University.
Certificate Course Requirements
Conflict Communication Skills
Building Rapport with Customers
A Guide to Empathy at Work
Workplace Communication Basics
Skills / Knowledge
- Interpersonal Communication
- Intercultural Communication
- Customer Service
- Effective Listening
- Self-Calming Techniques
- Conflict Communication
- Basic Communication Skills